Customer Help
Our happiness team is always here to assist.
Shipping & delivery
Estimated delivery dates are shown on the product and cart pages. Please note that shipping times vary by country and shipping method. Due to the complexities of international logistics, occasional delays caused by unforeseen events may occur.
You may change the address at any time prior to payment, or contact us to request an address modification. Please note that once the package has been handed over to the shipping company, the address can no longer be changed.
When your order is shipped you will receive a confirmation email. Click “Track Order Status” to track your order.
When the courier finds that you are not at home or cannot get in touch with you, they may put your package in your mailbox, front desk, mail room, or your neighbor’s house. Check the above places or ask your neighbors and anyone you might live with to see if the package was dropped off to them.
Please contact us If your package still can’t be found.
our package may be returned to the original sender due to an incorrect or incomplete shipping address. Please contact the us Team and provide us with the correct shipping address and we will arrange a replacement for you.
You can select the shipping country on the product page or at checkout. If a shipping method appears, delivery to that country is available. Please note that some remote areas, military zones, and overseas islands may not be eligible for delivery. Kindly ensure that you enter a complete shipping address and postal code for confirmation.
We will do our best to pack all items into a single shipment. If the total weight exceeds the carrier’s limit, the order will be automatically split into multiple packages. Tracking numbers for all packages will be sent to your email address.
Returns and Exchanges
ou may request a return or exchange within 15 days from the date of delivery.
If you receive defective or incorrect items, we will issue a full refund and you do not need to return the items.
For returns that are not due to seller error, you will need to return the items to us. Once we receive and inspect the returned items, your refund will be processed.
Please take clear photos of all items you received, as well as the outer packaging box, and send them to us. Once our team has confirmed the issue, we will proceed with a refund or arrange a reshipment accordingly.
Please take clear photos of the damaged items you received (for some products, a video may be required to clearly show the issue), along with the outer packaging box, and send them to us. Once our team has confirmed the issue, we will proceed with a refund or arrange a reshipment accordingly.
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Please contact us as soon as possible. Once the package has been handed over to the shipping company, the information can no longer be modified.
Cancelation is available if the package has not yet been handed over to the shipping company. You can contact us to change the info.