Return&Refund policy
Under this policy,you may request a return/refund within the protection
period if your item doesn’t arrive,arrives damaged or defective,or not as
described,or not satisfied.
How long do I have to make a return/refund if item arrives damaged/
defective/not as described/not satisfied due to personal reason?
Usually,it lasts 15 days from the moment you confirm receipt of your item.
Most items are eligible for returns if you’re not satisfied.However,there are some categories or situations where returns are not allowed:
Items that are worn,washed,damaged,with tags,packaging or hygiene sticker removed or in an incomplete set with yourself.
How can I initiate a return/refund?
Please contact us with e-mail:[email protected], and share any important
details,the more specific you are,the better we can help.
If an item needs to be returned,who pays the return cost?
For item arrives damaged/defective/not as described(reply on your supporting pic/video to show the above
issue), seller to pay the cost. In some cases,you will need to find a logisitic company reliable and economical postal service within the specified return period, instead of commercial method.
For items not satisfied due to personal reason, buyer to pay the cost.
No Delivery Refund
If your package isn’t delivered, you could apply for a full refund. If the package arrives later,you can keep it for free without needing to return it.
When Am I Not Eligible for Compensation if My Package Isn’t Delivered?
1.Acts of Nature:
No refunds for non-delivery due to severe weather or natural disasters like hurricanes,floods,or earthquakes.
2.Courier Issues:
Refunds aren’t available when delivery fails because of courier-related problems,such as strikes,equipment breakdowns,or other operational hiccups.
3.Address Errors:
If your package can’t be delivered because of an incorrect,incomplete,or inaccurate address or ZIP code,you won’t be eligible for a refund.
4.Missed Deliveries/Refused Package:
No refunds if the package is returned because you or anyone acting on your behalf wasn’t available to accept it when the courier attempted delivery.
5.Awaiting Pickup:
Once your package status changes to “pending pickup by recipient”(or similar),you’re no longer eligible for refunds or reshipments.
6.Rescheduled Deliveries:
No refund could be issued if you’ve requested a different delivery time.
7.On-Time Delivery:
No refunds for packages delivered within the guaranteed timeframe.
8.Policy Violations:
Refunds won’t be issued in cases of fraud,abuse,or breaches of our policies.
9.Regulatory Changes:
You’re not eligible for a refund if delivery fails due to changes in customs
clearance laws,regulations,or policies.
10.Force Majeure:
No refunds for delivery failures caused by circumstances beyond Chitop Store or the courier’s control,including pandemic-related restrictions.
11.Late Tax Payments:
If your package can’t be sent or delivered because you’ve delayed paying applicable taxes,you won’t be eligible for a refund.
When will I receive my refund?
Refunds can take 1-10 working days to arrive dependent on your original payment method.
Any due refund can be sent to your original method.
Alternatively, you can get a much faster refund a ccount.
For full details refer to the Buyer protection Terms Conditions.
